The
technological development in which we are involved affects all the departments
of the company, from the production department to the systems department,
through marketing and, how could it be otherwise, to the human resources
department.
You
have probably already heard about Chatbots and their applications in customer
service or marketing actions, but did you know that it is also being applied to
human resources?
First
of all, let's clarify what a Chatbots is. It is software designed and
programmed to replace the human being in certain interactions with users who
need some type of information. They are based on the development that has
taken place in the environment of artificial intelligence and their
applications are enormous, since in addition to offering pre-designed
responses, the most advanced Chatbots are capable of “learning” and improving
their interactions every day.
Once
we know what a Chatbots is, let's see how it is revolutionizing human resources
processes and how it can help the search and selection of personnel.
How do HRMS-Chatbots
help human resources?
One
of the main missions of all human resources departments is to recruit new
employees. These processes are lengthy and require constant monitoring, which
is time consuming for HR professionals.
To
explain how Chatbots could help us in these processes, let's see it with an
example of a standard selection process:
The
company publishes the job offer on any portal. You will most likely
receive hundreds or even thousands of applications, but in most cases, a
very low percentage will fit the needs of the position. To avoid that the
HR professional has to read the applications one by one, we can use a Chatbots
that asks a series of questions to determine if the candidate fits what the
company needs.
Once
the first resumes have been filtered, we will have a list of candidates to
call. This process requires time in calls that in many cases will even be
unanswered. Thanks to the use of HRMS-Chatbots, we can
automate this first contact using more specific questions of the position.
The
next step would be to do a personal interview but in that process, it is more
than likely that some of the candidates will want to receive information about
the status of their candidacy. To provide a quick response and thus
improve communication with candidates, we can again use a Chatbots that offers
a solution to the most frequent questions such as deadlines, process status,
etc.
Once
we have found the ideal candidate and he is going to join, we must facilitate
the entry as much as possible and communicate it to his new colleagues. If
it is a small company and we are only going to incorporate one person, it can
be easy to send an email with all the information, but let's imagine that we
have hired 10 people for a specific campaign. The time in internal
communication can be high and it is at this point, where we can use the use
of HRMS-Chatbots
to automate part of this internal communication.
Obviously,
Chatbots do not come to avoid human contact, so important in HR, but to
optimize processes and save time that professionals can dedicate to what really
matters, attracting and attracting talent to their companies.
In
addition, it must be taken into account that the new artificial intelligence
software like HRMS
Software, HRIS & HCM has made it possible to develop systems that offer
very precise and personalized responses to the specific needs of users, making
it very difficult to differentiate them from an interaction with a human being.
No comments:
Post a Comment